1. Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order.
2. Please allow 1 - 3 business days from the time your order is placed for processing and verification.
3. Once your order is fulfilled, you will then receive an email notification with your tracking information.
   

*Shipping fees are non-refundable in the case of return to sender packages.

Orders placed Monday-Thursday after 5PM EST will be processed the next business day. Orders placed after 5PM EST Friday-Sunday will be processed the next business day starting on Monday.

*For any national weather delays or holidays— please allow 1 additional business day for processing.

Returns

Returns, refunds and/or cancellations are currently not allowed for online purchases.

If you would like to replace an item, you can reach out to our support team and request an exchange— please read further details below. 

Exchange Policy

The merchandise must not be worn, altered or washed. Merchandise must be returned in its original condition, in its original packaging and accompanied by its original tags. Proof of purchase is required for all exchanges; no exceptions.

All exchanges must be authorized by us before exchanging merchandise. Simply contact our Customer Care team by emailing soleboyapparel@gmail.com within 14 business days of the order's delivery date. If authorized, domestic orders will be provided a prepaid shipping label if, and only if, there was a store error.

After receiving the merchandise, we require up to 5 business days to process the exchange.

Please Note: Merchandise returned damaged or without authorization may be rejected and sent back to the customer at the discretion of SoleBoy Apparel. Underwear, swimwear, and other merchandise marked final sale cannot be exchanged. Original shipping fees are not refundable. Customer will be responsible for providing their own return label unless they were sent the wrong item(s). (Store Error)

We currently do not accept exchanges for international orders.

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

You will receive tracking information via email after your order has been processed and fulfilled by our fulfillment team. Please allow 1-3 business days for processing.

If you believe your order has been shipped and did not receive a confirmation or tracking email, please reach out to our Customer Care team here.

Shipping addresses cannot be changed. We will only ship to the shipping address entered when the order was originally placed.

Simply contact our Customer Care team by emailing soleboyapparel@gmail.com within 14 business days of the order's delivery date. If authorized, domestic orders will be provided a prepaid shipping label if, and only if, there was a store error.

We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we’ve approved your return, please contact us at soleboyapparel@gmail.com.

We know carrier issues and delays can happen. We find that some carriers may scan a package as “Delivered” when it is still out for delivery and will sometimes physically deliver the parcel within the next four business days.

After 4 business days, if your order is showing as "Delivered” by the carrier, and you have still not located your package, and you have checked the area surrounding your delivery address please contact Customer Care for assistance.

Please note, SOLEBOY is not liable for missing packages marked delivered. If you believe this was mis-delivered, we recommend filing a claim with the carrier directly.

If the carrier’s tracking link for your order is not showing activity or movement for more than 5 business days, please contact Customer Care to investigate.